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The effects of modality of social interruptions on job performance and anxiety

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TitleInfo (displayLabel = Citation Title); (type = uniform)
Title
The effects of modality of social interruptions on job performance and anxiety
Name (ID = NAME001); (type = personal)
NamePart (type = family)
Glushakow
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Jason M.
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Jason M. Glushakow
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author
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Aiello
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John
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Advisory Committee
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John R Aiello
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chair
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NamePart (type = family)
Wilder
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David
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Advisory Committee
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David Wilder
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internal member
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Ogilvie
NamePart (type = given)
Daniel
Affiliation
Advisory Committee
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Daniel M Ogilvie
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internal member
Name (ID = NAME005); (type = corporate)
NamePart
Rutgers University
Role
RoleTerm (authority = RULIB)
degree grantor
Name (ID = NAME006); (type = corporate)
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Graduate School - New Brunswick
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school
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Text
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theses
OriginInfo
DateCreated (qualifier = exact)
2007
DateOther (qualifier = exact); (type = degree)
2007
Language
LanguageTerm
English
PhysicalDescription
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electronic
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application/pdf
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text/xml
Extent
iv, 64 pages
Abstract
The purpose of this study was to examine the effect of social interruptions communicated via different mediums on task performance and on affective measures such as anxiety, stress, and annoyance. The study sought to investigate the effect of a personal visit, phone call, or instant message interruption on individuals working on a simple and a complex task. Participants were randomly assigned to either interruption or non-interruption conditions and to one of the three communication mediums. Twice confederates interrupted interruption participants during the course of the experiment in the medium to which they were assigned (either face-to-face, phone, or instant message). They were interrupted once while they were completing a simple typing task and once while they were completing a complex payroll task. No-interruption participants served as control participants. These individuals were still contacted by confederates. However, they were not contacted while typing or working on the payroll task. Unlike individuals in other interruption conditions, individuals in the instant message interruption condition were impaired on the simple task. Overall, interruption participants suffered impairment on the complex task. Individuals interrupted by phone calls were impaired the most on the complex task. Participants did not report any major differences across conditions' in state anxiety, stress, or annoyance. Implications of these results and possible organizational applications are discussed.
Note (type = degree)
M.S.
Note (type = bibliography)
Includes bibliographical references (p. 40-43).
Subject (ID = SUBJ1); (authority = RUETD)
Topic
Psychology
Subject (ID = SUBJ2); (authority = ETD-LCSH)
Topic
Performance
Subject (ID = SUBJ3); (authority = ETD-LCSH)
Topic
Anxiety
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TitleInfo
Title
Graduate School - New Brunswick Electronic Theses and Dissertations
Identifier (type = local)
rucore19991600001
Identifier (type = hdl)
http://hdl.rutgers.edu/1782.2/rucore10001600001.ETD.16065
Identifier
ETD_494
Location
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NjNbRU
Identifier (type = doi)
doi:10.7282/T37M08CQ
Genre (authority = ExL-Esploro)
ETD graduate
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Rights

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The author owns the copyright to this work.
Copyright
Status
Copyright protected
Availability
Status
Open
AssociatedEntity (AUTHORITY = rulib); (ID = 1)
Name
Jason Glushakow
Role
Copyright holder
Affiliation
Rutgers University. Graduate School - New Brunswick
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Type
Permission or license
Detail
Non-exclusive ETD license
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License
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Author Agreement License
Detail
I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
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