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Conflict management style, perceived organizational support and occupational stress in emergency department nurses
Descriptive
TypeOfResource
Text
TitleInfo
(ID = T-1)
Title
Conflict management style, perceived organizational support and occupational stress in emergency department nurses
Identifier
ETD_2547
Identifier
(type = hdl)
http://hdl.rutgers.edu/1782.2/rucore10002600001.ETD.000052960
Language
LanguageTerm
(authority = ISO639-2);
(type = code)
English
Genre
(authority = marcgt)
theses
Subject
(ID = SBJ-1);
(authority = RUETD)
Topic
Nursing
Subject
(ID = SBJ-2);
(authority = ETD-LCSH)
Topic
Nurses--Job stress
Subject
(ID = SBJ-3);
(authority = ETD-LCSH)
Topic
Nurses--Job satisfaction
Subject
(ID = SBJ-4);
(authority = ETD-LCSH)
Topic
Employee morale
Subject
(ID = SBJ-5);
(authority = ETD-LCSH)
Topic
Conflict management
Subject
(ID = SBJ-6);
(authority = ETD-LCSH)
Topic
Hospitals--Emergency services
Subject
(ID = SBJ-7);
(authority = ETD-LCSH)
Topic
Hospitals--Employees--Job stress
Abstract
Occupational Stress (OS) produces negative consequences that affect the nurse, the organization and the patient. Factors in the work environment that effect worker outcomes like occupational stress include perceived organizational support and conflict management style. The purpose of this non-experimental study was to examine the conflict management style emergency department (ED) nurses use to resolve conflict and how conflict management style and perceived organizational support affects their experience of stress. Using a correlational design, this study examined factors such as perceived organizational support, and conflict management style and their relationship to OS in a sample of 222 ED staff nurses. The Expanded Nurse Stress Scale, the Survey of Perceived Organizational Support and the Rahim Organizational Conflict Inventory-II were used to measure these variables. Significant relationships were found between perceived organizational support and OS (r=-.292, p=.000) and avoidant conflict management style and OS (r =.300, p = .000). No significant relationships were found between integrating, dominating, and obliging dimensions of conflict management styles and OS. Regression analysis demonstrated that perceived organizational support and avoidant conflict management style were independently related to OS (β=-.262, p=.003, β=. 209, p=.018). Perceived organizational support and avoidant conflict management style explained 15% of the variance in OS. However, perceived organizational support did not moderate any of the hypothesized relationships between the dimensions of conflict management style and OS. Ancillary analysis revealed that perceived organizational support and avoidant conflict management style were significantly related to several dimensions of stress including the problems with supervisors dimension of stress (r=.433, p.01) and both independently predicted stress from problems with supervisors while controlling for the effect of each other (β=.15, p=.01, β=.47, p=.01). These findings suggest that the nurse's approach to resolving conflict with her supervisor(s) does indeed correlate with her experience of stress. Perceived organizational support and avoidant conflict management style are predictors of OS and assessment of the ED staff nurse's conflict management style and coaching in constructive conflict resolution may be helpful in the their experience of OS.
PhysicalDescription
Form
(authority = gmd)
electronic resource
Extent
x, 107 p. : ill.
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application/pdf
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text/xml
Note
(type = degree)
Ph.D.
Note
Includes abstract
Note
Vita
Note
(type = bibliography)
Includes bibliographical references
Note
(type = statement of responsibility)
by Mary L. Johansen
Name
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NamePart
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Johansen
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(type = given)
Mary L.
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1961-
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author
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Mary Johansen
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(type = family)
Thomas-Hawkins
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Charlotte
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chair
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Advisory Committee
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Charlotte Thomas-Hawkins
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NamePart
(type = family)
Lev
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(type = given)
Elise
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internal member
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Advisory Committee
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Elise Lev
Name
(ID = NAME-4);
(type = personal)
NamePart
(type = family)
Atkins
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(type = given)
Robert
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internal member
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Advisory Committee
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Robert Atkins
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Kressel
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(type = given)
Kenneth
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outside member
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Advisory Committee
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Kenneth Kressel
Name
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NamePart
Rutgers University
Role
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degree grantor
Name
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NamePart
Graduate School - Newark
Role
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school
OriginInfo
DateCreated
(qualifier = exact)
2010
DateOther
(qualifier = exact);
(type = degree)
2010
Place
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(type = code)
xx
RelatedItem
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TitleInfo
Title
Rutgers University Electronic Theses and Dissertations
Identifier
(type = RULIB)
ETD
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(type = host)
TitleInfo
Title
Graduate School - Newark Electronic Theses and Dissertations
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rucore10002600001
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(displayLabel = Rutgers, The State University of New Jersey)
NjNbRU
Identifier
(type = doi)
doi:10.7282/T33X86RQ
Genre
(authority = ExL-Esploro)
ETD doctoral
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Rights
RightsDeclaration
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(ID = rulibRdec0006)
The author owns the copyright to this work.
Copyright
Status
Copyright protected
Availability
Status
Open
Reason
Permission or license
RightsHolder
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(type = personal)
Name
FamilyName
Johansen
GivenName
Mary
Role
Copyright Holder
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(ID = RE-1);
(AUTHORITY = rulib)
Type
Permission or license
DateTime
2010-04-07 17:56:31
AssociatedEntity
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(AUTHORITY = rulib)
Role
Copyright holder
Name
Mary Johansen
Affiliation
Rutgers University. Graduate School - Newark
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Type
License
Name
Author Agreement License
Detail
I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
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Technical
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ETD
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(TYPE = file)
application/pdf
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application/x-tar
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52377600
Checksum
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