The complexity of today’s enterprise computer systems poses a major challenge to system administrators, with a multitude of inter-related software components distributed in non-obvious ways across multiple computers. Not surprisingly, several studies have shown that human mistakes are an important source of outages and incorrect system behavior. To make matters worse, as computers permeate all aspects of our lives, higher demands are placed on the availability and correct operation of many computer systems. Given this state-of-affairs, we envisioned that systems must gracefully tolerate human mistakes made during system administration and operation. To realize our vision, we first studied human operator behavior and mistakes by means of live experiments with volunteers and a survey with database administrators. The results of this study led us to investigate a few techniques for dealing with mistakes, namely, validation of operator actions and model-based validation. Our research efforts culminate in a radically different approach, which we call mistake-aware systems management. We evaluate the effectiveness of validation of operator actions applied to databases, model-based validation, and mistake-aware systems management through a combination of live operator experiments, operator-emulation experiments, and mistake-injection experiments in a realistic prototype three-tier Internet service.
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electronic resource
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xi, 129 p. : ill.
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application/pdf
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Ph.D.
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Includes bibliographical references
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Includes vita
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by F´abio Abreu Dias de Oliveira
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Oliveira
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F´abio Abreu Dias de
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1976-
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Fabio Oliveira
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Bianchini
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Ricardo
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Ricardo Bianchini
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Martin
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Richard
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Richard Martin
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Nguyen
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Thu
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Thu Nguyen
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Candea
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George
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George Candea
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Rutgers University
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Graduate School - New Brunswick
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2010
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2010-10
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xx
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Rutgers University Electronic Theses and Dissertations
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ETD
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Graduate School - New Brunswick Electronic Theses and Dissertations
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rucore19991600001
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NjNbRU
Identifier (type = doi)
doi:10.7282/T3N58M3J
Genre (authority = ExL-Esploro)
ETD doctoral
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The author owns the copyright to this work.
Copyright
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Copyright protected
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Open
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Permission or license
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Oliveira
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Fabio
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2010-09-30 10:12:46
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Fabio Oliveira
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Rutgers University. Graduate School - New Brunswick
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Author Agreement License
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I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.