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Blurred boundaries in contemporary work spaces

Descriptive

TitleInfo
Title
Blurred boundaries in contemporary work spaces
Name (type = personal)
NamePart (type = family)
Christie
NamePart (type = given)
Erin
NamePart (type = date)
1976-
DisplayForm
Erin Christie
Role
RoleTerm (authority = RULIB)
author
Name (type = personal)
NamePart (type = family)
Mokros
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Harmut
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Harmut Mokros
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Advisory Committee
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chair
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Katz
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Vikki
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Vikki Katz
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Advisory Committee
Role
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internal member
Name (type = personal)
NamePart (type = family)
Dunbar-Hester
NamePart (type = given)
Christina
DisplayForm
Christina Dunbar-Hester
Affiliation
Advisory Committee
Role
RoleTerm (authority = RULIB)
internal member
Name (type = personal)
NamePart (type = family)
Lemesianou
NamePart (type = given)
Christine
DisplayForm
Christine Lemesianou
Affiliation
Advisory Committee
Role
RoleTerm (authority = RULIB)
outside member
Name (type = corporate)
NamePart
Rutgers University
Role
RoleTerm (authority = RULIB)
degree grantor
Name (type = corporate)
NamePart
Graduate School - New Brunswick
Role
RoleTerm (authority = RULIB)
school
TypeOfResource
Text
Genre (authority = marcgt)
theses
OriginInfo
DateCreated (qualifier = exact)
2014
DateOther (qualifier = exact); (type = degree)
2014-05
Place
PlaceTerm (type = code)
xx
Language
LanguageTerm (authority = ISO639-2b); (type = code)
eng
Abstract (type = abstract)
This dissertation explores how “customers” of three different locations of a major coffee shop chain accomplish work-like activities. By examining the blurred boundaries within the context of “publicness” and “privateness,” this study examines the kinds of work-like activities that were performed, and explores views of work by “customers” that routinely occupy these spaces. The reasons “customers” report about their working in these coffee shops are examined, along with how they feel when doing so, and what encourages doing work-like activities in these coffee shops. By identifying norms that are both reproduced and breached, the interaction between social actors as they navigate challenges as “customers” is explored. Data for this study were obtained through 108 participant observations and 30 interviews with those who conduct work-like activities in these coffee shops. Participant observation provided data in two forms, fieldnotes containing observations of interaction and data regarding my involvement as a “customer” in these coffee shops. The study utilizes the theory-based natural history method (Mokros, 2003), consisting of interpretive microanalysis rooted in the constitutive perspective of communication (Goffman, 1959; 1967). The constitutive view captured both interaction and talk as work-like activities are accomplished, whereby “publicness” and “privateness” reveal the primary blurred boundary of “customer” and “worker,” along with the eroding of the boundaries between “home” and “work,” and “recognized” and “unrecognized” work, which accounts for face-work (Goffman, 1967). Face-work contributes a broadened understanding of work by focusing on the interaction that occurs between “customers.” Three types of encounters for work-like activities are identified, namely unplanned, planned, and opportunistic, and “customer” identity is captured as emergent, contributing to the constitutive view of identity (Mokros, 2003). Micro-level occurrences producing affirmed norms, such as speaking in lowered voices, and those breached, such as actors’ work-like practices obstructing others, were identified. Taken together, these contributions indicate the relational nature of work-like activities as they occur in interaction in these coffee shops. Macro-level implications of these micro-level occurrences are discussed, along with the limitations, ethical considerations, and an agenda for future research.
Subject (authority = RUETD)
Topic
Communication, Information and Library Studies
RelatedItem (type = host)
TitleInfo
Title
Rutgers University Electronic Theses and Dissertations
Identifier (type = RULIB)
ETD
Identifier
ETD_5509
PhysicalDescription
Form (authority = gmd)
electronic resource
InternetMediaType
application/pdf
InternetMediaType
text/xml
Extent
xii, 168 p. : ill.
Note (type = degree)
Ph.D.
Note (type = bibliography)
Includes bibliographical references
Note (type = statement of responsibility)
by Erin Christie
Subject (authority = ETD-LCSH)
Topic
Work environment
Subject (authority = ETD-LCSH)
Topic
Coffee shops
Subject (authority = ETD-LCSH)
Topic
Consumers--Research
RelatedItem (type = host)
TitleInfo
Title
Graduate School - New Brunswick Electronic Theses and Dissertations
Identifier (type = local)
rucore19991600001
Location
PhysicalLocation (authority = marcorg); (displayLabel = Rutgers, The State University of New Jersey)
NjNbRU
Identifier (type = doi)
doi:10.7282/T3V40SHG
Genre (authority = ExL-Esploro)
ETD doctoral
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Rights

RightsDeclaration (ID = rulibRdec0006)
The author owns the copyright to this work.
RightsHolder (type = personal)
Name
FamilyName
Christie
GivenName
Erin
Role
Copyright Holder
RightsEvent
Type
Permission or license
DateTime (encoding = w3cdtf); (qualifier = exact); (point = start)
2014-04-14 21:48:46
AssociatedEntity
Name
Erin Christie
Role
Copyright holder
Affiliation
Rutgers University. Graduate School - New Brunswick
AssociatedObject
Type
License
Name
Author Agreement License
Detail
I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
Copyright
Status
Copyright protected
Availability
Status
Open
Reason
Permission or license
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Technical

RULTechMD (ID = TECHNICAL1)
ContentModel
ETD
OperatingSystem (VERSION = 5.1)
windows xp
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