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Making Decisions: Using Electronic Data Collection to Re-Envision Reference Services at the USF Tampa Libraries

Descriptive

TypeOfResource
Text
TitleInfo
Title
Making Decisions: Using Electronic Data Collection to Re-Envision Reference Services at the USF Tampa Libraries
Name (type = personal)
NamePart (type = family)
Todorinova
NamePart (type = given)
Lily
Affiliation
Research & Instructional Services (RIS), Rutgers University
Role
RoleTerm (authority = marcrt); (type = text)
author
Name (type = personal)
NamePart (type = family)
Huse
NamePart (type = given)
Andy
Affiliation
University of South Florida-Tampa
Role
RoleTerm (authority = marcrt); (type = text)
author
Name (type = personal)
NamePart (type = family)
Lewis
NamePart (type = given)
Barbara
Affiliation
University of South Florida-Tampa
Role
RoleTerm (authority = marcrt); (type = text)
author
Name (type = personal)
NamePart (type = family)
Torrence
NamePart (type = given)
Matt
Affiliation
University of South Florida-Tampa
Role
RoleTerm (authority = marcrt); (type = text)
author
Name (authority = RutgersOrg-School); (type = corporate)
NamePart
Rutgers University Libraries
Genre (authority = RULIB-FS)
Article, Refereed
Genre (authority = NISO JAV)
Accepted Manuscript (AM)
Note (type = peerReview)
Peer reviewed
OriginInfo
Publisher
Taylor & Francis
DateIssued (encoding = w3cdtf); (keyDate = yes)
2011
Abstract (type = Abstract)
Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing recommendations to give librarians greater flexibility and to better respond to the information-seeking needs of users.These recommendations were based on statistics of desk usage, collected with the newly adapted online tool Desk Tracker, and structured interviews with library administrators. The taskforce was interested in how these stakeholders use quantitative data in decision-making.
Language
LanguageTerm (authority = ISO 639-3:2007); (type = text)
English
PhysicalDescription
InternetMediaType
application/pdf
Extent
24 p.
Subject (authority = LCSH)
Topic
Academic libraries
Subject (authority = LCSH)
Topic
Libraries—Special collections
Subject (authority = LCSH)
Topic
Reference services (Libraries)
Subject (authority = local)
Topic
Staffing
Subject (authority = local)
Topic
Assessment
Subject (authority = local)
Topic
Desk Tracker (Online tool)
Subject (authority = local)
Topic
Administration
Subject (authority = LCSH)
Topic
Electronic reference services (Libraries)
Subject (authority = local)
Topic
Tiered reference
Subject (authority = LCSH)
Topic
Evaluation
Subject (authority = local)
Topic
Virtual reference
Extension
DescriptiveEvent
Type
Citation
DateTime (encoding = w3cdtf)
2011
AssociatedObject
Name
Public Services Quarterly
Type
Journal
Relationship
Has part
Detail
34-48
Identifier (type = volume and issue)
7(1)
Reference (type = url)
http://dx.doi.org/10.1080/15228959.2011.572780
Subject
Name (authority = LC-NAF)
NamePart (type = corporate)
University of South Florida
RelatedItem (type = host)
TitleInfo
Title
Todorinova, Lily N.
Identifier (type = local)
rucore30165300001
Location
PhysicalLocation (authority = marcorg); (displayLabel = Rutgers, The State University of New Jersey)
NjNbRU
Identifier (type = doi)
doi:10.7282/T3WW7KG3
Genre (authority = ExL-Esploro)
Accepted Manuscript
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Rights

RightsDeclaration (AUTHORITY = FS); (ID = rulibRdec0004)
Copyright for scholarly resources published in RUcore is retained by the copyright holder. By virtue of its appearance in this open access medium, you are free to use this resource, with proper attribution, in educational and other non-commercial settings. Other uses, such as reproduction or republication, may require the permission of the copyright holder.
Copyright
Status
Copyright protected
Availability
Status
Open
Reason
Permission or license
RightsEvent
Type
Permission or license
AssociatedObject
Type
License
Name
Multiple author license v. 1
Detail
I hereby grant to Rutgers, The State University of New Jersey (Rutgers) the non-exclusive right to retain, reproduce, and distribute the deposited work (Work) in whole or in part, in and from its electronic format, without fee. This agreement does not represent a transfer of copyright to Rutgers.Rutgers may make and keep more than one copy of the Work for purposes of security, backup, preservation, and access and may migrate the Work to any medium or format for the purpose of preservation and access in the future. Rutgers will not make any alteration, other than as allowed by this agreement, to the Work.I represent and warrant to Rutgers that the Work is my original work. I also represent that the Work does not, to the best of my knowledge, infringe or violate any rights of others.I further represent and warrant that I have obtained all necessary rights to permit Rutgers to reproduce and distribute the Work and that any third-party owned content is clearly identified and acknowledged within the Work.By granting this license, I acknowledge that I have read and agreed to the terms of this agreement and all related RUcore and Rutgers policies.
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Technical

RULTechMD (ID = TECHNICAL1)
ContentModel
Document
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