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The impact of social media on local government transparency and citizen engagement

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TitleInfo
Title
The impact of social media on local government transparency and citizen engagement
Name (type = personal)
NamePart (type = family)
Mahajan-Cusack
NamePart (type = given)
Lisa
NamePart (type = date)
1970-
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Lisa Mahajan-Cusack
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RoleTerm (authority = RULIB)
author
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Holzer
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Marc
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Marc Holzer
Affiliation
Advisory Committee
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chair
Name (type = corporate)
NamePart
Rutgers University
Role
RoleTerm (authority = RULIB)
degree grantor
Name (type = corporate)
NamePart
Graduate School - Newark
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school
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Text
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theses
OriginInfo
DateCreated (qualifier = exact)
2016
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2016-05
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2016
Place
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xx
Language
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eng
Abstract (type = abstract)
Now that social media has become such a dominant form of communication and interaction among the population in general and in the business world, public sector organizations arguably have an important duty to adopt these tools in order to provide the types of personalized and transparent services expected by citizens and businesses. Governments benefit considerably from the use of these communications and engagement channels, using them to improve the effectiveness of public service delivery (both generally and when faced with emergency situations), to generate information and data, and to build trust-based relationships that help restore confidence in local government. Overall, then, the use of social media is likely to improve services of local government and contribute to more efficient use of public resources. Adopting and generating value from the use of social media at the local government level requires knowledge and understanding of best practices, as well as the potential pitfalls and challenges. This study is intended to contribute to the knowledge and understanding of social media usage by local governments, based on a diverse sample of local government organizations nationally which have already established social media practices.
Subject (authority = RUETD)
Topic
Public Administration (SPAA)
Subject (authority = ETD-LCSH)
Topic
Social media
Subject (authority = ETD-LCSH)
Topic
Transparency in government
Subject (authority = ETD-LCSH)
Topic
Political participation
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Title
Rutgers University Electronic Theses and Dissertations
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ETD_7329
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electronic resource
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Extent
1 online resource (iv, 161 p. : ill.)
Note (type = degree)
Ph.D.
Note (type = bibliography)
Includes bibliographical references
Note (type = statement of responsibility)
by Lisa Mahajan-Cusack
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TitleInfo
Title
Graduate School - Newark Electronic Theses and Dissertations
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rucore10002600001
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NjNbRU
Identifier (type = doi)
doi:10.7282/T3Q52RVD
Genre (authority = ExL-Esploro)
ETD doctoral
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Rights

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The author owns the copyright to this work.
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Name
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Mahajan-Cusack
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Lisa
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Permission or license
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2016-04-26 21:27:48
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Lisa Mahajan-Cusack
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Rutgers University. Graduate School - Newark
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Author Agreement License
Detail
I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
Copyright
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Copyright protected
Availability
Status
Open
Reason
Permission or license
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Technical

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windows xp
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2016-05-06T13:27:29
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2016-05-06T13:27:29
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