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How to break the "invisible walls"
Descriptive
TitleInfo
Title
How to break the "invisible walls"
SubTitle
the role of communicative practices for overcoming challenges of subgroups in global teams.
Name
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Boyraz
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Maggie
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1979-
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Maggie Boyraz
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(authority = RULIB)
author
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(type = personal)
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(type = family)
Gibbs
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(type = given)
Jennifer
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Jennifer Gibbs
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Advisory Committee
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chair
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(type = personal)
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(type = family)
Scott
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(type = given)
Craig
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Craig Scott
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Advisory Committee
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(authority = RULIB)
internal member
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(type = personal)
NamePart
(type = family)
Ruben
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(type = given)
Brent
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Brent Ruben
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Advisory Committee
Role
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(authority = RULIB)
internal member
Name
(type = personal)
NamePart
(type = family)
Connaughton
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(type = given)
Stacey
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Stacey Connaughton
Affiliation
Advisory Committee
Role
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(authority = RULIB)
outside member
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(type = corporate)
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Rutgers University
Role
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(authority = RULIB)
degree grantor
Name
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Graduate School - New Brunswick
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(authority = RULIB)
school
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Text
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theses
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2016
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2016-10
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2016
Place
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xx
Language
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eng
Abstract
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Diversity becomes apparent in interaction and the way researchers could investigate the role of team diversity for contemporary organizations is by focusing on how people form subgroups and their impact on global virtual teams (GVTs). Virtual teams are essential work forms in contemporary organizations. This project investigates how objective team faultlines and subjective awareness of team subgroups as well as geographic distribution in globally distributed teams impact subgroup formation, team processes and outcomes. Utilizing faultline theory (Lau & Murnighan, 1998) and communicatively constructed identification theory (Scott, Corman & Cheney, 1998) and using a multi-method approach, the findings are based on a field study conducted on site of a global software organization drawing on both an international survey of global team members and observation and in-depth interviews with global team members. The survey results identify factors that moderate the relationship between team faultlines, subgroups and global team innovation, and satisfaction among a sample of global teams (n=165 individuals in n = 27 teams). A smaller number of teams (n = 2) utilizing iterations of agile software development served as an in-depth case study over time. The analysis illuminates which communicative practices lead team faultlines (aligned demographic differences) to turn into subgroups, how they affect global teams and identifies factors that could help teams overcome challenges of objective faultlines and prevent them from becoming salient. Quantitative findings demonstrate that team identification and psychologically safe communication climate (PSCC) moderate the relationship between faultlines and perceived team subgroups. Perceived team subgroups moderate the relationship between team faultlines and satisfaction but have no impact on the relationship between faultlines and innovation. Based on critical incident analysis (Flanagan, 1954) and interview analysis, faultlines were triggered into subgroups by two main factors: social and geographical distance. Communicative practices helped teams in overcoming challenges of subgroups. Proximity and communicative brokers helped teams manage social distance, while distanced leadership skills and strategic Enterprise Social Media (ESM) use helped overcome geographical distance. The study contributes to theory and practice of globally distributed teams as it is taking a more dynamic, communicative view of subgroups and how they evolve over time.
Subject
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Topic
Communication, Information and Library Studies
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TitleInfo
Title
Rutgers University Electronic Theses and Dissertations
Identifier
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ETD_7450
PhysicalDescription
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electronic resource
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application/pdf
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text/xml
Extent
1 online resource (viii, 168 p. : ill.)
Note
(type = degree)
Ph.D.
Note
(type = bibliography)
Includes bibliographical references
Subject
(authority = ETD-LCSH)
Topic
Teams in the workplace
Subject
(authority = ETD-LCSH)
Topic
International business enterprises--Personnel management
Subject
(authority = ETD-LCSH)
Topic
Multinational work teams
Note
(type = statement of responsibility)
by Maggie Boyraz
RelatedItem
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TitleInfo
Title
Graduate School - New Brunswick Electronic Theses and Dissertations
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rucore19991600001
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NjNbRU
Identifier
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doi:10.7282/T3HX1FZC
Genre
(authority = ExL-Esploro)
ETD doctoral
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Rights
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The author owns the copyright to this work.
RightsHolder
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Name
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Boyraz
GivenName
Maggie
Role
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Permission or license
DateTime
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2016-07-26 10:26:32
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Name
Maggie Boyraz
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Affiliation
Rutgers University. Graduate School - New Brunswick
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License
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Author Agreement License
Detail
I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
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2016-10-31
DateTime
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2017-10-31
Type
Embargo
Detail
Access to this PDF has been restricted at the author's request. It will be publicly available after October 31st, 2017.
Copyright
Status
Copyright protected
Availability
Status
Open
Reason
Permission or license
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windows xp
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2016-07-27T15:55:26
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2016-07-27T15:55:26
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