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theses

Much of the literature on public sector cutback management is normative and suggests how to implement cutback strategies as part of strategic management. The paucity of empirical research is striking, given the importance of cutback management in assessing future employment needs of public sector agencies. Such research is crucial in providing sufficient levels of services to fulfill the missions the public has come to expect from government. Using a mixed methods approach, this study explored various human resource (HR) strategies used to deal with cutbacks and examined the causes and consequences of using these strategies. Drawing on in-depth interviews with 17 directors in 9 local governments in New York, New Jersey, Connecticut, and Pennsylvania, this study identified key factors that may account for the use of various HR strategies, including training and development, HR information technology, diversity management, and the role of unions and political leadership. Furthermore, this study explored the subsequent consequences of using these various strategies, with a focus on budgets, capacity and employee morale. To test these grounded hypotheses systematically, survey questionnaires were administered to health and human service directors of counties with populations over 10,000 residents, with an adjusted response rate of 32.8%. In addition to gathering data on actual HR strategies, the study conducted a survey experiment in which managers were asked how they would respond to budget cutbacks of varying severity. The results showed that multiple factors had varied influences on their decisions about human resource strategies in cutback situations. The regression analyses indicated that local governments that recognized the importance of information management, state political leadership, and the role of unions were more active in their implementation of cutback strategies. The findings of this study indicated as well that restructuring was associated strongly with lower budgets, capacity, and employee morale. The experiment found some empirical evidence that public managers reduce direct personnel costs to maintain the functions of the organization. The study has implications for human resources practices and theories, as well as important implications for the changing policies in developing and achieving the strategic goals of their organizations.

ETD_8117

Ph.D.

Includes bibliographical references

by Min-Hyu Kim

doi:10.7282/T3319ZT4

ETD doctoral

The author owns the copyright to this work.