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The big effects of small talk in the workplace

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TitleInfo
Title
The big effects of small talk in the workplace
Name (type = personal)
NamePart (type = family)
Rosado-Solomon
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Emily Hope
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1985-
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Emily Hope Rosado-Solomon
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author
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Jessica R
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Jessica R Methot
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Advisory Committee
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chair
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McKay
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Patrick F
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Patrick F McKay
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Advisory Committee
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internal member
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Downes
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Patrick E
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Patrick E Downes
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Advisory Committee
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internal member
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Casciaro
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Tiziana
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Tiziana Casciaro
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Advisory Committee
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outside member
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Rutgers University
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degree grantor
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School of Graduate Studies
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school
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theses
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2019
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2019-05
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English
Abstract (type = abstract)
Small talk--superficial, non-task related communication--comprises up to one-third of adults' conversation, and is a key component of employees' experience in the workplace. Despite its ubiquity, little is known about small talk at work, and scattered research across disciplines suggests it may have either positive or negative outcomes. To examine workplace small talk, I draw on Interaction Ritual Theory to conduct four complementary studies. In Study 1 (n=367), I develop and validate a multidimensional scale to measure workplace small talk (with dimensions varying in the extent to which they are scripted) in samples of undergraduate students, employees of a social services organization, and employees recruited through the Amazon Mechanical Turk platform (MTurk). In Study 2, I analyze open-ended responses from employed adults recruited through MTurk (n=244) to identify motives for why employees engage in small talk. In Study 3, I use latent profile analysis (LPA) to analyze data from employees recruited through MTurk (n=580) to investigate whether various motives for small talk are associated with different small talk profiles, and whether small talk profiles impact employees' ego depletion and interpersonal citizenship behaviors (ICB). In Study 4, I examine whether small talk profiles influence supervisor-rated ICB and task performance in a sample of employees from various small business (n=70). Studies 3 and 4 both demonstrate a positive association between small talk and ICB, suggesting that employees who engage in small talk are more likely to perform extra-role helping behaviors. Study 3 also finds that employees with a high proportion of less scripted small talk are more depleted. Taken together, the results of these studies suggest small talk is a multidimensional phenomenon that can have both positive and negative effects in the workplace.
Subject (authority = RUETD)
Topic
Industrial Relations and Human Resources
Subject (authority = local)
Topic
Small talk
Subject (authority = LCSH)
Topic
Conversation analysis
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Rutgers University Electronic Theses and Dissertations
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ETD_9799
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1 online resource (xi, 146 pages)
Note (type = degree)
Ph.D.
Note (type = bibliography)
Includes bibliographical references
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School of Graduate Studies Electronic Theses and Dissertations
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rucore10001600001
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Identifier (type = doi)
doi:10.7282/t3-pjfv-rq80
Genre (authority = ExL-Esploro)
ETD doctoral
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Rights

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The author owns the copyright to this work.
RightsHolder (type = personal)
Name
FamilyName
Rosado-Solomon
GivenName
Emily
MiddleName
Hope
Role
Copyright Holder
RightsEvent
Type
Permission or license
DateTime (encoding = w3cdtf); (qualifier = exact); (point = start)
2019-04-11 14:55:25
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Emily Rosado-Solomon
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Affiliation
Rutgers University. School of Graduate Studies
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Author Agreement License
Detail
I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
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Embargo
DateTime (encoding = w3cdtf); (qualifier = exact); (point = start)
2019-05-31
DateTime (encoding = w3cdtf); (qualifier = exact); (point = end)
2021-05-30
Detail
Access to this PDF has been restricted at the author's request. It will be publicly available after May 30th, 2021.
Copyright
Status
Copyright protected
Availability
Status
Open
Reason
Permission or license
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2019-04-22T14:29:11
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2019-04-22T14:29:11
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