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theses

Workplace violence in healthcare settings may erupt at any time either in an inpatient or outpatient setting. A doctor’s private practice is a small healthcare office setting that has largely been overlooked when it comes to workplace violence. During a behavioral crisis in such settings, help is limited. The gap identified is how to keep staff safer in private practice during a mental health crisis. The purpose of this project is to use the best practice educational program to educate staff working in a psychiatric/behavioral health private practice. The project will delineate the importance of early awareness of violence to reduce injuries to staff, and ultimately other people at this work site during such a crisis. To detect a problem with the mentally ill requires some knowledge of the disease process. The knowledge to action theoretical framework will be used to guide the development of this project. Mental Health Literacy (MHL) and the Agency for Healthcare Research and Quality (AHRQ)’s Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) will both be employed to develop an educational program for the staff in the selected private practice. TeamSTEPPS is an office-based patient’s safety tool. The focus is to teach how situational monitoring and awareness may improve communication and heighten crises recognition in this setting (AHRQ, 2018). Statistics will be used to describe the sample and analysis of variance to evaluate the pretest and posttest. The office staff will be assessed for knowledge, their level of confidence and stigma for mental illness. The expected results will suggest that the training program for the staff in this private practice is effective to positively improve knowledge, increase levels of confidence and decrease stigma.

ETD_10221

DNP

Includes bibliographical references

doi:10.7282/t3-xd7m-gv21

ETD doctoral

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