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Complaint initiation of graduate student employees
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Hong, Seonghoon. Complaint initiation of graduate student employees. Retrieved from https://doi.org/doi:10.7282/t3-xwsk-qp34

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TitleComplaint initiation of graduate student employees
NameHong, Seonghoon (author); Eaton, Adrienne E (chair); Schurman, Susan J (internal member); Givan, Rebecca Kolins (internal member); Rutgers University; School of Graduate Studies
Date Created2021
Other Date2021-05 (degree)
SubjectIndustrial Relations and Human Resources, Complaint initiation, Universities and colleges -- Employees, Graduate students
Extent1 online resource (vii, 70 pages) : illustrations
DescriptionThe purpose of this study is to understand what prompts vulnerable workers to initiate complaint behavior, ranging from filing their grievances to talking with their supervisors, and what barriers prevent workers from exposing complaints. It is common for many employees to face various problems at work. Despite the frequency of such problem experiences, however, few employees file formal complaints. Furthermore, informal complaints are also often limited. In many cases, they keep silent. There are many barriers to filing a grievance or initiating voice. These barriers are especially repressive for vulnerable workers.

Given that the number of ‘good’ jobs has decreased and many jobs have certain types of precarity, it is essential to examine how such ‘precariat’ faces a dilemma in making their complaints. This study examines a specific type of precariat - graduate student employees (GSEs) at universities. GSEs play a dual role as both students and workers. Because they are pursuing full-time faculty jobs and their status is a temporary one, they may be forced to endure their working condition. However, their future is neither promising nor guaranteed, while their working condition becomes worse than before (Lafer, 2003; Atkins et al., 2018; Kroeger et al., 2018). Furthermore, their actions are likely also influenced by social relationships or culture within the school/department. Although GSEs have several work-related problems, it is difficult for them to engage in voice. This study examines the barriers and determinants of GSEs’ complaint initiation, examining, in particular, aspects of their vulnerability.
NoteM.S.
NoteIncludes bibliographical references
Genretheses, ETD graduate
Persistent URLhttps://doi.org/doi:10.7282/t3-xwsk-qp34
LanguageEnglish
CollectionSchool of Graduate Studies Electronic Theses and Dissertations
Organization NameRutgers, The State University of New Jersey
RightsThe author owns the copyright to this work.
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