DescriptionBACKGROUND: Workplace violence (WPV) against healthcare workers is a topic that has gained increased recognition over the past several years. WPV results in decreased job satisfaction, increased absenteeism, and high job turnover. All of these factors ultimately affect patient care and are associated with increased healthcare costs. Limited centralized resources exist for healthcare organizations seeking to develop WPV policies.
PURPOSE: The purpose of this Doctor of Nursing Practice Project was to: 1) establish a repository of WPV policies to serve as a resource for healthcare organizations seeking to develop WPV policies; and 2) identify best practices for developing a WPV policy at a major academic ambulatory medical center.
METHODS: Using a web-based search, ambulatory healthcare facilities in the state of New Jersey were identified. A survey focusing on current WPV practices was distributed and completed by these organizations.
RESULTS/FINDINGS: A total of 35 surveys were completed. The majority of ambulatory facilities that are associated with larger hospital systems do not have a separate policy for their ambulatory clinics. There was a lack of consistency among respondents as to which department was responsible for oversight of the WPV policies within an organization. Few organizations had an employee bill of rights ensuring a workplace that is safe and free from violence.
CONCLUSIONS/IMPLICATIONS: Effective and thorough WPV policies encourage a healthy work culture. Organizations considering the development of a WPV policy should consider establishment of a facility WPV task force and WPV education protocol. An integral part of organizational policy. Future exploration of WPV policies and procedures for ambulatory healthcare facilities are needed.