Home
Resource
The value of warm handoffs: examining the impact on attendance for initial integrated behavioral health appointments within primary care
PDF
PDF format is widely accepted and good for printing.
Plug-in required
PDF-1(792.64 kb)
Citation & Export
View Usage Statistics
Staff View

Citation & Export
Hide

Simple citation

Taule-Nadal, Daniel. The value of warm handoffs: examining the impact on attendance for initial integrated behavioral health appointments within primary care. Retrieved from https://doi.org/doi:10.7282/t3-x5n9-n461

Export

Click here for information about Citation Management Tools at Rutgers.

Statistics
Hide

Description

TitleThe value of warm handoffs: examining the impact on attendance for initial integrated behavioral health appointments within primary care
NameTaule-Nadal, Daniel (author); Clemow, Lynn (chair); Rutgers University; Graduate School of Applied and Professional Psychology
Date Created2021
Other Date2021-08 (degree)
SubjectPsychology, Attendance, Primary care, Warm handoffs
Extent38 pages : illustrations
DescriptionBackground: While often employed in primary care settings, results are mixed regarding the efficacy of warm handoffs in improving attendance for patients’ initial behavioral health appointments.

Aims: The present study sought to examine the impact of warm handoffs on patient attendance and identify what, if any, factors influenced what patients received warm handoffs or attended their initial appointments.

Methods: Through retrospective chart review, information was obtained for a sample of 197 patients referred to behavioral health services within an urban primary care setting. Data included: referral methods, attendance, gender, age, ethnicity, language, distance to clinic, marital status, time elapsed until scheduled appointment, and patient distress as measured by the Patient Health Questionnaire (PHQ-9) and Generalized Anxiety Disorders Screener (GAD-7).

Results: Data analysis revealed that patients receiving warm handoffs displayed a 45% attendance rate as compared to 24% whom received a standard referral. Males received warm handoff at higher rates than females and patients residing within 20 miles of the clinic appeared most likely to be referred through warm handoff. A significant effect was also evident between patient attendance and their distress as scored on the PHQ-9.

Conclusions: The results of the current study suggest “proof-of concept” for the effectiveness of warm handoffs within a primary care setting. These findings suggest that providers should utilize warm handoffs when possible to increase the likelihood of patients attending their initial behavioral health appointments.
NotePsy.D.
NoteIncludes bibliographical references
Genretheses
Persistent URLhttps://doi.org/doi:10.7282/t3-x5n9-n461
LanguageEnglish
CollectionGraduate School of Applied and Professional Psychology Electronic Theses and Dissertations
Organization NameRutgers, The State University of New Jersey
RightsThe author owns the copyright to this work.
Version 8.5.5
Rutgers University Libraries - Copyright ©2024