DescriptionRLW Analytics, Inc. (RLW) conducted a market assessment of Operations and Maintenance (OM) practice focused on Office, Health Care and Manufacturing facilities in the Northeastern United States. The eight sponsoring utilities for this effort were Boston Edison, Boston Gas, Commonwealth Energy, Eastern Utilities Associates, New England Electric, Northeast Utilities, Public Service Electric and Gas, and UNITIL. In the study, RLW developed an in-depth and comprehensive characterization of the commercial and industrial OM market in the service
territories of these eight utilities, covering Massachusetts, Rhode Island, Connecticut and New Jersey. The vision of the utilities is the eventual offering of products and services to transform the efficiency of the OM market for all fuels.
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