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One size does not fit all
Descriptive
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Text
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Title
One size does not fit all
SubTitle
the relations between service capabilites and human resource management
TitleInfo
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(type = alternative)
Title
Relations between service capabilities and human resource management
Identifier
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ETD_582
Identifier
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http://hdl.rutgers.edu/1782.2/rucore10001600001.ETD.000051832
Language
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eng
Genre
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theses
Subject
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Topic
Industrial Relations and Human Resources
Subject
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(authority = ETD-LCSH)
Topic
Personnel management
Abstract
Previous research in strategic human resource management (HRM) has generally taken two approaches. The best practices perspective conveys a high performance philosophy, while the contingency perspective based on generic market positioning differentiates between high performance and low cost philosophies. This paper is among the first to draw on the capability-based view of strategic management to provide HRM with a more accurate anchor of strategic capabilities. Under the current dynamic environment, the key to sustained competitive advantages depends on the heterogeneous and inimitable capabilities of organizations that are aligned with organizations’ strategic focus. The heterogeneity in turn demands different HRM practices and strategic positions. Using the hospitality industry, I conducted three studies using both quantitative and qualitative approaches to examine the extent to which hotels in different segments aligned their strategic foci, strategic capabilities, strategic positions, and HRM systems and the subsequent impact on financial performance. Results showed that there were different capabilities that predicted financial performance: hotels’ capability to provide tangibles to customers was a threshold capability for all hotels, while the capability to provide service was a distinctive capability only for luxury hotels. In addition, an alignment with the recommended HRM profiles and an emphasis on the strategic positions were helpful for creating the needed strategic capabilities. Implementing efficiency-oriented and reliability-oriented HR and emphasizing back-of-the-house positions were critical to hotels that focused on operational excellence and product leadership, while adopting flexibility-oriented HR and valuing front-of-the-house positions were important for hotels that excelled at customer intimacy. This has implication for future strategic HRM research in that instead of advocating for more best practices, this study suggests that identifying the right practices and strategic positions according to needed capabilities is key.
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electronic resource
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viii, 162 p. : ill.
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Ph.D.
Note
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Includes bibliographical references (p. 96-107)
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by Ying Hong
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Hong
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Ying
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1981-
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Ying Hong
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Liao
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Hui
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chair
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Hui Liao
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Jackson
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Susan
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Susan E Jackson
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Mark
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Mark A Huselid
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Sturman
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Michael
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Michael C Sturman
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Rutgers University
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Graduate School - New Brunswick
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school
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2009
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2009-10
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xx
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Rutgers University Electronic Theses and Dissertations
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ETD
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Graduate School - New Brunswick Electronic Theses and Dissertations
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rucore19991600001
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NjNbRU
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doi:10.7282/T3J966J3
Genre
(authority = ExL-Esploro)
ETD doctoral
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Rights
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The author owns the copyright to this work
Copyright
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Copyright protected
Notice
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Availability
Status
Open
Reason
Permission or license
Note
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Hong
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Ying
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Ying Hong
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Rutgers University. Graduate School - New Brunswick
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Author Agreement License
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I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
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Technical
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ETD
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application/pdf
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application/x-tar
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624640
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1322c6741a3cfc1bc2c4c65244514b3edb6fe841
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