RUcore: Rutgers University Community Repository
Determinants of the mode of offshoring of services by large US corporations
Descriptive
TypeOfResource
Text
TitleInfo
(ID = T-1)
Title
Determinants of the mode of offshoring of services by large US corporations
SubTitle
role of service characteristics, firm capabilities, strategic motives, and concerns
PartName
PartNumber
NonSort
Identifier
(displayLabel = );
(invalid = )
ETD_2311
Identifier
(type = hdl)
http://hdl.rutgers.edu/1782.2/rucore10002600001.ETD.000052192
Language
(objectPart = )
LanguageTerm
(authority = ISO639-2);
(type = code)
eng
Genre
(authority = marcgt)
theses
Subject
(ID = SBJ-1);
(authority = RUETD)
Topic
Management
Subject
(ID = SBJ-2);
(authority = ETD-LCSH)
Topic
Offshore outsourcing
Subject
(ID = SBJ-3);
(authority = ETD-LCSH)
Topic
Contracting out
Abstract
This study explores the effects of service characteristics, firm capabilities, strategic motives and concerns on mode of offshoring of services of large US
corporations. Firms could offshore services through a wide spectrum of modes ranging from i) complete internalization (foreign subsidiary), to ii) complete externalization (arms length transactions), or iii) intermediate modes (such as licensing, joint venture etc).
Although, factors such as cost savings, time savings, host country incentives, access to skilled resources and markets may motivate firms to engage in offshoring of services; concerns regarding security/privacy of data, intellectual property rights, host country political/economic uncertainty, cultural distance between the host country and the home country and lack of partners/vendors in the host country may discourage firms from either offshoring services completely or may limit the choice of offshoring modes available to the firm in the host country.
Also, factors related to the service such as strategic importance of the service to the firm, customization needs of the customer and use of proprietary technology in the production/performance of the service and firm capabilities may play a part in deciding the mode of offshoring.
All these factors related to the service characteristics, firm capabilities, motives and concerns are used to build a model to explain the modal choice of offshoring of services of large US corporations. Survey data, regarding the above mentioned factors for firms involved in offshoring of services, was collected to empirically test the model.
The model was tested using multinomial, binomial and ordinal regression. Results of the study support the influence of the strategic importance of the service, proprietary technology and cost savings motive on the mode of offshoring. In addition, firm’s concerns regarding security/privacy of data, host country political/economic uncertainty, and lack of partners/vendors in the host country were also found to influence the offshoring mode. But, firm's motives of time savings, accessing host country skills and market and taking advantage of host country incentives were not found to influence the offshoring mode. Moreover, firm capabilities and firm's concerns over intellectual property protection and cultural distance were also not found to influence the mode of offshoring.
corporations. Firms could offshore services through a wide spectrum of modes ranging from i) complete internalization (foreign subsidiary), to ii) complete externalization (arms length transactions), or iii) intermediate modes (such as licensing, joint venture etc).
Although, factors such as cost savings, time savings, host country incentives, access to skilled resources and markets may motivate firms to engage in offshoring of services; concerns regarding security/privacy of data, intellectual property rights, host country political/economic uncertainty, cultural distance between the host country and the home country and lack of partners/vendors in the host country may discourage firms from either offshoring services completely or may limit the choice of offshoring modes available to the firm in the host country.
Also, factors related to the service such as strategic importance of the service to the firm, customization needs of the customer and use of proprietary technology in the production/performance of the service and firm capabilities may play a part in deciding the mode of offshoring.
All these factors related to the service characteristics, firm capabilities, motives and concerns are used to build a model to explain the modal choice of offshoring of services of large US corporations. Survey data, regarding the above mentioned factors for firms involved in offshoring of services, was collected to empirically test the model.
The model was tested using multinomial, binomial and ordinal regression. Results of the study support the influence of the strategic importance of the service, proprietary technology and cost savings motive on the mode of offshoring. In addition, firm’s concerns regarding security/privacy of data, host country political/economic uncertainty, and lack of partners/vendors in the host country were also found to influence the offshoring mode. But, firm's motives of time savings, accessing host country skills and market and taking advantage of host country incentives were not found to influence the offshoring mode. Moreover, firm capabilities and firm's concerns over intellectual property protection and cultural distance were also not found to influence the mode of offshoring.
PhysicalDescription
Form
(authority = gmd)
electronic resource
Extent
xvi, 211 p. : ill.
InternetMediaType
application/pdf
InternetMediaType
text/xml
Note
(type = degree)
Ph.D.
Note
(type = bibliography)
Includes bibliographical references (p. 167-187)
Note
(type = statement of responsibility)
by Anand Pore
Name
(ID = NAME-1);
(type = personal)
NamePart
(type = family)
Pore
NamePart
(type = given)
Anand
NamePart
(type = termsOfAddress)
NamePart
(type = date)
1971-
Role
RoleTerm
(authority = RULIB);
(type = )
author
Description
DisplayForm
Anand Pore
Name
(ID = NAME-2);
(type = personal)
NamePart
(type = family)
Contractor
NamePart
(type = given)
Farok
Role
RoleTerm
(authority = RULIB);
(type = )
chair
Affiliation
Advisory Committee
DisplayForm
Farok J. Contractor
Name
(ID = NAME-3);
(type = personal)
NamePart
(type = family)
Farris
NamePart
(type = given)
George
Role
RoleTerm
(authority = RULIB);
(type = )
internal member
Affiliation
Advisory Committee
DisplayForm
George Farris
Name
(ID = NAME-4);
(type = personal)
NamePart
(type = family)
Kolben
NamePart
(type = given)
Kevin
Role
RoleTerm
(authority = RULIB);
(type = )
internal member
Affiliation
Advisory Committee
DisplayForm
Kevin Kolben
Name
(ID = NAME-5);
(type = personal)
NamePart
(type = family)
Mudambi
NamePart
(type = given)
Susan
Role
RoleTerm
(authority = RULIB);
(type = )
outside member
Affiliation
Advisory Committee
DisplayForm
Susan Mudambi
Name
(ID = NAME-1);
(type = corporate)
NamePart
Rutgers University
Role
RoleTerm
(authority = RULIB);
(type = )
degree grantor
Name
(ID = NAME-2);
(type = corporate)
NamePart
Graduate School - Newark
Role
RoleTerm
(authority = RULIB);
(type = )
school
OriginInfo
DateCreated
(point = );
(qualifier = exact)
2010
DateOther
(qualifier = exact);
(type = degree)
2010-01
Place
PlaceTerm
(type = code)
xx
RelatedItem
(type = host)
TitleInfo
Title
Rutgers University Electronic Theses and Dissertations
Identifier
(type = RULIB)
ETD
RelatedItem
(type = host)
TitleInfo
Title
Graduate School - Newark Electronic Theses and Dissertations
Identifier
(type = local)
rucore10002600001
Location
PhysicalLocation
(authority = marcorg);
(displayLabel = Rutgers, The State University of New Jersey)
NjNbRU
Identifier
(type = doi)
doi:10.7282/T3FN16CG
Genre
(authority = ExL-Esploro)
ETD doctoral
Back to the top
Rights
RightsDeclaration
(AUTHORITY = GS);
(ID = rulibRdec0006)
The author owns the copyright to this work.
Copyright
Status
Copyright protected
Notice
Note
Availability
Status
Open
Reason
Permission or license
Note
RightsHolder
(ID = PRH-1);
(type = personal)
Name
FamilyName
Pore
GivenName
Anand
Role
Copyright Holder
RightsEvent
(ID = RE-1);
(AUTHORITY = rulib)
Type
Permission or license
Label
Place
DateTime
2009-12-16 17:40:11
Detail
AssociatedEntity
(ID = AE-1);
(AUTHORITY = rulib)
Role
Copyright holder
Name
Anand Pore
Affiliation
Rutgers University. Graduate School - Newark
AssociatedObject
(ID = AO-1);
(AUTHORITY = rulib)
Type
License
Name
Author Agreement License
Detail
I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
Back to the top
Technical
ContentModel
ETD
MimeType
(TYPE = file)
application/pdf
MimeType
(TYPE = container)
application/x-tar
FileSize
(UNIT = bytes)
788480
Checksum
(METHOD = SHA1)
2abc79eb0eb1b9a7f35702ccf8edf04d12c67dcf
Back to the top
Statistical Profile