RUcore: Rutgers University Community Repository
Unsought and unsolicited knowledge
Descriptive
TitleInfo
Title
Unsought and unsolicited knowledge
SubTitle
a problem-solving-process framework for knowledge exchanges in organizations
Name
(type = personal)
NamePart
(type = family)
McNamee
NamePart
(type = given)
Robert Carlton
NamePart
(type = date)
1973-
DisplayForm
Robert McNamee
Role
RoleTerm
(authority = RULIB)
author
Name
(type = personal)
NamePart
(type = family)
Levin
NamePart
(type = given)
Daniel Z.
DisplayForm
Daniel Z. Levin
Affiliation
Advisory Committee
Role
RoleTerm
(authority = RULIB)
chair
Name
(type = personal)
NamePart
(type = family)
Chen
NamePart
(type = given)
Chao C.
DisplayForm
Chao C. Chen
Affiliation
Advisory Committee
Role
RoleTerm
(authority = RULIB)
internal member
Name
(type = personal)
NamePart
(type = family)
Kurtzberg
NamePart
(type = given)
Terri R.
DisplayForm
Terri R. Kurtzberg
Affiliation
Advisory Committee
Role
RoleTerm
(authority = RULIB)
internal member
Name
(type = personal)
NamePart
(type = family)
Cross
NamePart
(type = given)
Robert
DisplayForm
Robert Cross
Affiliation
Advisory Committee
Role
RoleTerm
(authority = RULIB)
outside member
Name
(type = corporate)
NamePart
Rutgers University
Role
RoleTerm
(authority = RULIB)
degree grantor
Name
(type = corporate)
NamePart
Graduate School - Newark
Role
RoleTerm
(authority = RULIB)
school
TypeOfResource
Text
Genre
(authority = marcgt)
theses
OriginInfo
DateCreated
(qualifier = exact)
2012
DateOther
(qualifier = exact);
(type = degree)
2012-10
CopyrightDate
(qualifier = exact)
2012
Place
PlaceTerm
(type = code)
xx
Language
LanguageTerm
(authority = ISO639-2b);
(type = code)
eng
Abstract
(type = abstract)
This dissertation starts with the premise that a well-functioning learning organization should be able to effectively and efficiently resolve both known-unknowns as well as unknown-unknowns. Furthermore it takes a bottom-up, emergent perspective on organizational learning by assuming that this is done, in large part, by organizing for and encouraging various forms of knowledge exchange interactions among its members (e.g., Argote, 1999). By reviewing a number of different literature streams (e.g,. knowledge search-transfer, advice sharing-acceptance, innovation championing-adoption), I highlight that each focuses on a different form of knowledge exchange. Furthermore, I suggest that these literatures have implicitly assumed that whether a recipient or a source initiated an exchange corresponded to whether the exchange and the knowledge it involved was solicited / sought (and thus likely to only resolve known-unknowns) or unsolicited / unsought (and thus offers the potential to resolve unknown-unknowns). However, I argue, initiation in modern, complex, knowledge-based organizations is frequently mutual or coincidental and thus may be a poor proxy for unsolicited / unsought knowledge. In order to understand instances of unsolicited / unsought knowledge across all forms of knowledge exchange, I propose that knowledge exchange interactions can be contextualized within a recipient’s overall problem-solving process. By contextualizing knowledge-exchanges within a multi-phase problem-solving process (e.g., problem formulation, problem validation, solution formulation, solution validation), I am able to examine where recipients are cognitively when they start an interaction as well as the implications for the type of knowledge provided by sources during the interaction. A survey of over 1200 respondents describing over 700 knowledge exchange interactions at four multinational Research and Development companies provided evidence of my propositions. In each of three sections / studies, I debunk what I argue are assumptions built into literature focused on either source- or recipient-initiated exchanges. Collectively my results seem to suggest that initiation is not particularly relevant for differentiating the type of knowledge exchange (or more precisely whether an exchange may resolve unknown-unknowns) and highlight unsolicited / unsought knowledge as a more relevant construct.
Subject
(authority = RUETD)
Topic
Management
RelatedItem
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TitleInfo
Title
Rutgers University Electronic Theses and Dissertations
Identifier
(type = RULIB)
ETD
Identifier
ETD_4338
PhysicalDescription
Form
(authority = gmd)
electronic resource
InternetMediaType
application/pdf
InternetMediaType
text/xml
Extent
xii, 323 p. : ill.
Note
(type = degree)
Ph.D.
Note
(type = bibliography)
Includes bibliographical references
Note
(type = vita)
Includes vita
Note
(type = statement of responsibility)
by Robert Carlton McNamee
Subject
(authority = ETD-LCSH)
Topic
Knowledge management
Subject
(authority = ETD-LCSH)
Topic
Organizational learning
Identifier
(type = hdl)
http://hdl.rutgers.edu/1782.1/rucore10002600001.ETD.000066572
RelatedItem
(type = host)
TitleInfo
Title
Graduate School - Newark Electronic Theses and Dissertations
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rucore10002600001
Location
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NjNbRU
Identifier
(type = doi)
doi:10.7282/T3VQ31FG
Genre
(authority = ExL-Esploro)
ETD doctoral
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Rights
RightsDeclaration
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The author owns the copyright to this work.
RightsHolder
(type = personal)
Name
FamilyName
McNamee
GivenName
Robert
Role
Copyright Holder
RightsEvent
Type
Permission or license
DateTime
(encoding = w3cdtf);
(qualifier = exact);
(point = start)
2012-10-01 09:18:40
AssociatedEntity
Name
Robert McNamee
Role
Copyright holder
Affiliation
Rutgers University. Graduate School - Newark
AssociatedObject
Type
License
Name
Author Agreement License
Detail
I hereby grant to the Rutgers University Libraries and to my school the non-exclusive right to archive, reproduce and distribute my thesis or dissertation, in whole or in part, and/or my abstract, in whole or in part, in and from an electronic format, subject to the release date subsequently stipulated in this submittal form and approved by my school. I represent and stipulate that the thesis or dissertation and its abstract are my original work, that they do not infringe or violate any rights of others, and that I make these grants as the sole owner of the rights to my thesis or dissertation and its abstract. I represent that I have obtained written permissions, when necessary, from the owner(s) of each third party copyrighted matter to be included in my thesis or dissertation and will supply copies of such upon request by my school. I acknowledge that RU ETD and my school will not distribute my thesis or dissertation or its abstract if, in their reasonable judgment, they believe all such rights have not been secured. I acknowledge that I retain ownership rights to the copyright of my work. I also retain the right to use all or part of this thesis or dissertation in future works, such as articles or books.
RightsEvent
DateTime
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(qualifier = exact);
(point = start)
2012-10-31
DateTime
(encoding = w3cdtf);
(qualifier = exact);
(point = end)
2013-10-31
Type
Embargo
Detail
Access to this PDF has been restricted at the author's request. It will be publicly available after October 31st, 2013.
Copyright
Status
Copyright protected
Availability
Status
Open
Reason
Permission or license
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Technical
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4518400
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