Qose, Pranvera. Rapid response teams: activating nurses’ call recognition and perceptions on team performance. Retrieved from https://doi.org/doi:10.7282/t3-44j1-at16
DescriptionPurpose of the Project: The aims were to (a) examine activating nurses’ perceptions about the performance of the rapid response team (RRT), and (b) identify factors leading to call recognition at a local community hospital. The objective was to implement a RRT evaluation tool recommended by the Institute for Healthcare Improvements that documents perceptions of the activating nurses on RRT performance and factors related to call recognition among activating nurses at the selected site. Methodology: This was a quality improvement (QI) project. An RRT evaluation tool was used to collect qualitative and quantitative data from activating nurses on a non-critical care unit to evaluate the RRT program at the selected site. Descriptive statistics were used to analyze quantitative data, while a thematic analysis was conducted on the qualitative data collected. The Plan-Do-Study-Act model guided the project. Results: 22 nurses completed 25 RRT evaluation tools over 6 weeks. No statistical significance was found between shift and reason for calling. Night shift (n=16; 64%) had more RRT activations and cardiac (n=14, 56%) complaints were the highest reason for calling. Activating nurses were most satisfied with the professional response of the RRT to the activation (n=20, 80%), however, most did not find the RRT activation a learning opportunity (n=11, 44%). Thematic analysis of the qualitative data uncovered 4 themes, including (a) policy, (b) RRT interventions, (c) communication, and (d) delays in treatment. Implications for Practice: The findings from this project can inform rapid response programs to improve patient outcomes.